Our Terms and Conditions are as follows:

A contract will subsist between you and Simply Suave Ltd for the sale by it to you of any product only once Simply Suave Ltd accepts your order by e-mail confirming that your product has dispatched. Although we endeavour our very best to ensure that stock levels are up to date, occasionally a product displaying in stock may be sold out or unavailable due to unforeseen circumstances.

Inaccuracies

While we try hard to ensure accurate prices and information displayed on our webiste, if for any reason these are not correctly displayed or rendered we reserve the right to cancel your purchase.

Camera/Screen Discrepancies

Please note that the colours of the jewellery displayed on the website may differ slightly from the colour(s) of the actual jewellery as computers and cameras do not always portray the correct colour. By purchasing a product from our website you are agreeing to the condition that the product may appear a different colour.

Measurement/ Dimensions

The measurements of products displayed on the site are for a guide only and as errors can occur, we do not accept any liability if the information stated is incorrect although we do our utmost to ensure the accuracy of any information given.

Product guarantees

All products sold by Simply Suave Ltd come with a 5 year guarantee. This guarantee covers materials and manufacturing fault. Normal wear is not covered by this guarantee. Simply Suave Ltd reserves the sole right to judge whether or not the jewellery has been subject to abuse, abnormal wear, alteration, substitution, or any other type of use causing deterioration. If the jewellery shows any of these the guarantee is entirely void. In order for a replacement or repair to be made under guarantee the entire item of jewellery must be returned back to us. Please note we assess wear and tear you will be offered a no obligation quote to repair if your item is not covered by our guarantee.

Tungsten Carbide

Accepting the terms and conditions also constitute that you are aware: “Tungsten carbide (which is not a metal, it is a metal matrix composite) does in fact shatter if exposed to an extreme blow. Unlike other precious metals like platinum or gold, tungsten carbide will shatter not bend if exposed to an impactful blow.”

Rhodium Plating

White Gold jewellery is usually rhodium plated to enhance its appearance and appear white. This may need to be replated from time to time to retain the whiteness.

Returns

We do not provide a refund if you change your mind about a particular purchase, so please choose carefully. If the item is faulty we will provide a remedy under the Australian Consumer Law. While Tungsten Rings cant be resized due to their extreme hardness, we do however exchange for the right size subject to availability. Other metals like Titanium, Platinum, Palladium, Gold , etc may be resized for a fee where possible within the limitations of the style of the ring. For example it may not be possible at all to resize a ring set with a channel of diamonds without affecting the integrity of the diamonds.

Foreign Transaction Charges

Please note that Simply Suave bills and receives payment from you in AUD, however since we are based in New Zealand, some banks may charge an “Overseas Transaction Fee” or similar. This is charged by your bank and could be upto 3% of your purchase price. We do not receive any payment from this amount your bank may charge you. Please check with your bank prior to purchase to find out if they do charge this amount.