Frequently Asked Questions
What payment options do you offer ?
We offer Credit or Debit card options which are securely processed by Direct Payment Solutions on behalf of Simply Suave. We accept Visa,Visa Debit,Master Card, American Express and JCB cards. Alternatively for your convenience our processor also offers anoption to pay into our bank account directly from yours. Please use the Account 2 Account option instead of the default Credit Card option at checkout and you are able to login to your net banking and credit your payment which will be instant.
How will my purchase be shown on my credit card statement ?
Your purchase at Simply Suave will appear under “Simply Suave” in your credit card statement.
How do I know which size ring to order ?
All our rings are listed in standard Australian sizes. If you do not know your size in alphabets, or are an international customer, there is a conversion chart on the product page that will help you convert to the right size.
Do your products come with any guarantee ?
Yes, all our products are backed by an industry leading 5 Year Guarantee. This guarantee covers materials and manufacturing fault. Normal wear is not covered by this guarantee. Simply Suave reserves the sole right to judge whether or not the jewellery has been subject to abuse, abnormal wear, alteration, substitution, or any other type of use causing deterioration. If the jewellery shows any of these the guarantee is entirely void. Please note that a few of the coloured rings use a process called Ionic plating to be finished in colours like gold and black. Ionic plating whilst being the most durable plating on the market is not permanent and may require replating in the future. This plating is not covered by the guarantee.
Do you ship internationally ?
Yes, we ship worldwide by Fedex. The countries we ship to are listed in our shopping cart. If your country is not listed at checkout, please enquire and we will try our best to arrange shipping/pricing.
How long does shipping take ?
Most items in stock ship immediately. We endeavour to process all orders within one working day. . If the size you have chosen is currently sold out or if you have ordered a size/ style that we do not normally stock, like a custom make/ platinum, gold or palladium ring, delivery time would be approximately 3 weeks from order. Please note that our busiest period is between November to February with Christmas and summer weddings, so if you are requesting a custom make/ ring during this period we request you to allow sufficient processing time.
Do you offer custom make ? I would like to buy a style that you do not carry.
Yes we offer custom made rings in tungsten, titanium, gold, platinum and palladium .If there is a style that we do not carry or if there is a design that you have come up with, we may be able to offer you a custom made piece of jewellery at a great price. Please submit a quote request on our custom make page to obtain a quote.
What is your returns and refund policy ?
Please note that we do not provide a refund if you change your mind about a particular purchase, so please choose carefully. If the item is faulty we will provide a remedy under the Australian Consumer Law. Tungsten rings, due to their extreme strength can not be resized however you can exchange any tungsten ring for a different size within 30 days of delivery( excludes custom makes) All other metals such as gold, platinum, palladium and platinum may be resized, setting and style permitting by your local jeweller.
How much does shipping cost ?
Shipping Australia wide is free regardless of quantity or weight. All purchases are shipped using a tracked courier service so they are in safe hands. We also ship internationally by Fedex for an additional cost displayed on check out.
Can I view the item(s) before purchase ?
We do appreciate that jewellery can be a very personal purchase and you may prefer to view/ touch it before you purchase, however we operate as an online only retail store and hence viewing is not an option at this stage. However not investing in a store front means that we have reduced overheads and manufacturing costs from which benefit you directly with much better prices than you would expect to pay at a retail jewellery store.